FAQ
Questions & Answers
Here you will find answers to the most common questions regarding the export of vehicles and containers to Africa.
AT A GLANCE
YOUR QUESTIONS, OUR ANSWERS
Which vehicles can be shipped via RoRo?
Petrol, diesel, and mild-hybrid vehicles can be shipped via RoRo as standard. We are happy to review full hybrids, plug-in hybrids, and electric vehicles individually for container transport.
Which goods can be transported in a container?
All non-hazardous goods, e.g., household goods, machinery, spare parts, vehicles, and other non-hazardous items.
Which documents do I need?
For your first shipment, we require an ID card or passport. Depending on the order, additional documents such as the vehicle registration certificate, commercial invoice, or customs paperwork may be needed. Documents can be submitted later via WhatsApp or email.
How long does transport take?
Transit times depend on the shipping line's current schedule. Link to the Grimaldi schedule: https://www.grimaldi-germany.de/files/sched/wafroro.pdf
Which ports are shipments sent from?
Regular departures from Hamburg and Antwerp. Other departure ports are available upon request.
Which destination ports are served?
Abidjan, Banjul, Bata, Casablanca, Conakry, Cotonou, Dakar, Douala, Freetown, Lagos, Libreville, Lomé, Luanda, Malabo, Monrovia, Nouakchott, Pointe-Noire, Takoradi, and Tema. Main focus on West Africa; other regions available upon request.
When will I receive a response?
Immediate automatic confirmation of receipt. Personal response within 24 hours (on business days).
What payment methods are available?
Payment is made exclusively by bank transfer prior to shipment or at the latest upon receipt of the final invoice on the day of shipment.
When will I receive the price for a container booking?
We prepare an up-to-date daily quote for every container booking. The booking becomes binding only after price confirmation via phone, WhatsApp, or email.
Can I submit documents later?
Yes. Via WhatsApp to +49 151 55523970 or by email to info@export-shipping.com.
Who is entered as the Shipper on the Bill of Lading (B/L)?
Depending on the order, either the client or the consignee is entered as the shipper.
Is liability governed by the ADSp?
Yes. Liability is governed by the applicable German Freight Forwarders' Standard Terms and Conditions (ADSp).
Can I also book via WhatsApp?
Yes. Inquiries and bookings can be made at any time via WhatsApp at +49 151 55523970.
STILL HAVE QUESTIONS?
WE ARE HERE TO HELP
Feel free to contact us directly.
Phone +49 151 55523970
WhatsApp +49 151 55523970
Email info@export-shipping.com
Business Hours Mon–Fri 07:00 AM–06:00 PM (CET)
